Delivery & Return

At BulBul, we are committed to providing you with a seamless shopping experience. Please find the details of our delivery process below.

Delivery Overview

  • Domestic Delivery (Within UAE): Orders will be delivered within 1-3 business days across the UAE.
  • International Delivery: Currently, we do not ship outside the UAE, but stay tuned for updates as we expand.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Next Day Delivery

Orders above AED 99

FREE

Orders under AED 99

AED 17.5

Exchange or Return of Goods

Your satisfaction is our priority at Bulbul! If for any reason you are not happy with your purchase, our return policy ensures you have a hassle-free process to return or exchange your products.

Returns Eligibility

  • Items must be returned within 7 days from the delivery date.
  • Products must be unused, in original packaging, and in the same condition that you received them.
  • The following items are not eligible for return:
    • Clearance items.
    • Personalized products.
    • Items marked as "non-returnable" on the product page.
  • A receipt proving the fact of purchase in the BulBul online store;
  • warranty card (If Applicable);

How to Return an Item

  • Contact us at returns@bulbul.com with your order number and reason for return.
  • We will arrange a pickup from your address or you can drop it off at our designated location.
  • Once the item is received and inspected, we will notify you of the approval or rejection of your return.

Refunds

  • Refunds will be processed within 7-14 business days after the return has been approved.
  • Refunds will be issued to the original payment method.
  • If the return is due to an error on our part (e.g., wrong item or defective product), the shipping fee will be covered by Bulbul.
  • For all other returns, the customer will bear the return shipping fee of AED 17.5.

Exchanges

  • If you wish to exchange a product for a different size or color, contact us at support@bulbul.com. Exchanges are subject to stock availability.

For any further inquiries or assistance, feel free to reach out to our customer service team.

Thank you for shopping with Bulbul – Shop with Cheer!

FAQs

Where do you deliver?

We currently only deliver across the UAE

How long does delivery take?

We are providing Next Day Delivery Service But Delivery times may vary based on your location and order volume.

How much is the delivery fee?

Delivery charges depend on the location and order value. The exact cost will be shown at checkout. We also offer free shipping on orders above a certain amount—check our promotions for details.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status.

What if I’m not home during delivery?

Our delivery partner will attempt to contact you before arriving. If you miss the delivery, a reattempt will be scheduled.

Can I change my delivery address after placing an order?

If your order has not been shipped yet, you may request an address change by contacting our support team as soon as possible.

What should I do if I receive a damaged or incorrect item?

Please contact us within 24 hours of receiving your order with photos of the item and packaging. We will assist you with a replacement or refund.

Need a Help?

  • (+971) 56 762 0874
  • Email: support@bulbul.ae
  • Email: returns@bulbul.ae

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